What we offer as part of
user-centred design

We provide and end-to-end user-centred design toolkit, from initially securing management buy-in, right through to embedding the change in your organisation, all tailored to your bespoke needs. Our delivery is underpinned by proven methods and tools designed by us for our markets using cutting-edge data and research.

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User research

Planning and delivering user research to ensure that your services are efficient, accessible, easy to interact with, and effective. Our robust delivery is underpinned by a safe and ethical methodology and delivered by engaging consultants.

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Service design

Our toolkit will deliver end-to-end service reviews including ideation and prototyping, right through to evaluating your design options. We include your people at all stages of design to ensure your services are co-designed and informed by user needs.

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Rapid process improvement

Applying design thinking to support you in running sprints to ideate and prototype rapid improvements to make a big impact, quickly.

How we will benefit you

Our unique model for business change is based on firm psychology and neuroscience research. We will partner with you to truly understand what makes you unique, and will co-design with you. We deploy the right approaches and skills from our diverse team of specialist consultants to ensure success.

Our user-centred design puts your users first, resulting in increased customer satisfaction, as well as a higher efficiency of services, enabling you to deliver cost financial savings within your organisation. Our bespoke methodologies and independence also allows us to support your organisation to ensure digital and automation opportunities are maximised with the best solution tailored to you.

Graphic collage showing the headshot of our Head of organisational change and design, Aisling Jubb with an icon of three boxes
Business people meeting at office and use post it notes to share with a focus on a flip chart with multiple coloured post it notes with writing on in the foreground Improving service delivery through design

Improving service delivery through design

How to understand your customers and design brilliant services for them Delivering great service doesn’t have to come at a cost. In fact, designing effective and efficient services, that deliver the best customer experiences, can…

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Service design workshop; two women and three men sat around a board table with laptops Building capability design lab

Building capability design lab

We recently worked with Socitm members from across a number of different organisations over two sessions to address skills gaps in their organisations through Design Lab sessions. Here, you can listen to the team speaking…

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Want to learn more? Get in touch with our team