Executive summary At this virtual round table chaired by Gavin Muncaster, Director of Digital at Southampton City Council, a group of senior leaders from councils across the UK shared their views on a number of…
Executive summary Transitioning an Enterprise Resource Planning (ERP) system from on-premise to the cloud signifies a significant organisational transformation. However, the go-live milestone should be viewed as the beginning rather than the end of the…
Managing systems and support well The IT estate of your average council is huge. Sometimes disconnected and disparate. So how do you, with often limited time and resource, keep on top of systems and support…
Executive summary East Riding of Yorkshire Council began a transformative data strategy to address poor data quality and underutilisation. A 14-month project, supported by external specialists, uncovered significant data challenges like excessive off-system spreadsheets indicating…
Executive summary Dorset Council, formed in 2019 by merging six councils, is on a mission to enhance resident experience through local government reform. By converging multiple systems and data sources, the council focuses on understanding…
Executive summary In 2020, Southampton City Council faced major technological challenges due to outdated IT infrastructure and a reliance on desktop PCs. Initially, the council developed an IT strategy to update fundamental technology needs. The…
Executive summary At this virtual round table chaired by Gavin Muncaster, Director of Digital at Southampton City Council, a group of senior leaders from councils across the UK shared their views on a number of…
Many councils in the UK use a Customer Relationship Management (CRM) system. Most are likely looking for that single view of their customers, that single source of the truth to who their customers are and…
Executive summary As government ministerial departments and Arm’s Length Bodies (ALBs) gear up for a shift from on-premise to cloud-based ERP systems as part of the government’s shared service strategy, strategic considerations become paramount. In…
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