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Digital and service transformation: The experiences of senior leaders in local government

Executive summary At this virtual round table chaired by Gavin Muncaster, Director of Digital at Southampton City Council, a group of senior leaders from councils across the UK shared their views on a number of…

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Key considerations when a system or support is going EOL

Managing systems and support well The IT estate of your average council is huge. Sometimes disconnected and disparate. So how do you, with often limited time and resource, keep on top of systems and support…

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Finding a single view of debt is important for councils, but how do you get started? East Riding of Yorkshire Council’s story

Executive summary East Riding of Yorkshire Council began a transformative data strategy to address poor data quality and underutilisation. A 14-month project, supported by external specialists, uncovered significant data challenges like excessive off-system spreadsheets indicating…

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How to manage your resident experience through Local Government Reform: insights from Dorset Council

Executive summary Dorset Council, formed in 2019 by merging six councils, is on a mission to enhance resident experience through local government reform. By converging multiple systems and data sources, the council focuses on understanding…

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How do you get started with a digital strategy, and how do you relate that to a wider transformation strategy? Southampton City Council’s story

Executive summary In 2020, Southampton City Council faced major technological challenges due to outdated IT infrastructure and a reliance on desktop PCs. Initially, the council developed an IT strategy to update fundamental technology needs. The…

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Three colleagues sitting at a table with a laptop looking at the camera

Digital and service transformation: The experiences of senior leaders in local government

Executive summary At this virtual round table chaired by Gavin Muncaster, Director of Digital at Southampton City Council, a group of senior leaders from councils across the UK shared their views on a number of…

Read full White paper

Man sat at a desk using an ipad with an overlay showing screens with graphs and charts

Do you really need a CRM system?

Many councils in the UK use a Customer Relationship Management (CRM) system. Most are likely looking for that single view of their customers, that single source of the truth to who their customers are and…

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Central government and Arm’s Length Bodies (ALBs): How to ensure you are ready for your move to the cloud

Executive summary As government ministerial departments and Arm’s Length Bodies (ALBs) gear up for a shift from on-premise to cloud-based ERP systems as part of the government’s shared service strategy, strategic considerations become paramount. In…

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‘Adopt don’t adapt’: Achieving it with good governance

When moving your Enterprise Resource Planning (ERP) system from on-premise to the cloud, what are the key factors to ensuring success? How can you ensure the programme stays on time and to budget? We’ve talked…

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