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Improving service delivery through design

How to understand your customers and design brilliant services for them Delivering great service doesn’t have to come at a cost. In fact, designing effective and efficient services, that deliver the best customer experiences, can…

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Perspectives on digital in housing

Produced in partnership with HQN towards the end of the Covid-19 pandemic, we explored through interviews and insights with housing sector leaders the perspectives of how digital has been impacted and changed, and what is needed for the future….

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Housing Technology magazine issue 92

Mould to metrics – Why robust data and systems are key to the future of housing

We’re delighted to be featured alongside Rochdale Boroughwide Housing in Issue 92 of Housing Technology magazine….

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Illustration showing a man centrally surrounding by confusing images, linking off to separate circle showing a woman on a laptop, a graph, a computer with housing on, and a security finger print scanner

Public sector digital trends 2023

This unique collection, focuses on the digital trends expected to make a significant impact on local public services and their outcomes in 2023 and beyond….

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Infographic representation of the Socitm Digital Trends infographic

Public sector digital trends 2023 – Infographic

The infographic version of Socitm’s 2023 Digital Trends gives you a top level starting point and easy reference guide. Dive down into the details and find what other public organisations are doing. …

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Illustration showing a man centrally surrounding by confusing images, linking off to separate circle showing a woman on a laptop, a graph, a computer with housing on, and a security finger print scanner

Public sector digital trends 2023 – Summary

Produced in collaboration with the Linked Organisation of Local Authority IT Associations (LOLA) and Major Cities of Europe (MCE), Socitm’s sixth annual report is unique, focusing on the digital trends expected to make a significant impact on local public services and their outcomes in 2023 and beyond. …

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Lady sat in an office at her desk with a computer and a calculator. She is looking at the camera.

Towards a more strategic finance function

The world is changing fast. For many public service leaders – facing increasing demand for front-line services and citizen expectations of a more digital and responsible organisation – transformation isn’t an option, it’s a necessity….

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