Solihull Community Housing has appointed Socitm Advisory to support a major business transformation project to support the implementation of a new operating model and improve the experience of its customers.   

Long-term vision

Socitm Advisory will work with the Solihull Community Housing, which manages around 11,000 homes on behalf of Solihull Council, to carry out a comprehensive review of current business processes and systems that will support new and improved ways of working for teams across the organisation.  

This initial work will enable Solihull to undertake a wider piece of work in the future which will be to develop a roadmap for procuring and implementing any new software and technology that may be needed.    

Change in the housing sector

Jatinder Matharu, Digital Lead at Solihull Community Housing, said: “Partnering with Socitm Advisory is a crucial step in our journey towards transforming our business processes and delivering the change we want to achieve for customers. 

“The housing sector is in a period of change, and improving how we use our data and systems will be an essential part of creating frontline services that are responsive to the changing needs of communities

“Socitm Advisory’s experience and guidance will be invaluable as we navigate the complexities of our systems and ensure that our operations align with our vision.”  

Adopt not adapt

Helena Sedgwick, Head of Programme & Projects at Socitm Advisory said, “We are delighted to be working with Solihull Community Housing. Solihull have recognised the importance of having a clear picture of their business processes before they undertake any system procurements. This is a great way to ensure any new systems land well and deliver the benefits they expect.”