As a service owner you may be experiencing some of the common challenges we see across our customers, such as:
Poor customer/staff experience
Skills and capacity shortfall
Lack of self-service
Systems reaching end of life
Unable to make data-led decisions
Budget pressures
We provide a range of activities, that will deliver key outputs to support your transformation journey, such as:
Organisation and service design
Change management
Operating models
Business system integration
Technology and infrastructure modernisation through digital and cloud
Data and insights
The outputs from the activities we implement will help the delivery of key outcomes, such as:
Increase productivity through efficient process and digital technology
User-friendly self-service and data-led decisions enabled by modern systems
Benefit from further digitisation and automation in the future
Colleagues embrace and bought into continuous improvement
Achieve the transformation balance
Clear vision, plan, goals established, improvements prioritised, pilot projects implemented, outline business case developed
Services and processes designed with operational, organisational and technology requirements considered
Solution options reviewed, selected and integrated. Change delivered across the organisation, its operations and technology
Benefits realised, changes embedded, becomes part of business as usual (BaU), leveraging blueprint for change. Developing culture of continuous improvement.
Successfully delivering transformational change programmes to over 100 local and central government organisations, gives us the expertise and experience to ensure the success of your programme.
We partner with all industry-leading suppliers, so hundreds of customers come to us for the trusted and 100% independent advice our consultants give.
We’re a purpose-led organisation, dedicated to improving public services and delivering social value.
We supported the council to develop their digital transformation programme, to deliver benefits and savings, and help them to bring it together with the council’s other transformation themes. Our work included reviewing their enterprise architecture capabilities, building the skills that underpin the transformation, and delivering POCs across specific areas to drive savings.
We supported the council to develop their overall architectural design principles to support the council’s Our Future Council programme. Our work included providing expertise in back-office systems like ERP and joining up that technology work with the Our Future Council programme.
A failing programme was brought back on track resulting in an audit report upgrade. Our work included an assurance and deliverables review, procurement and onboarding support for a new SI.
Talk to us about how you can procure our services and solutions. One of the ways is through our selection of frameworks below.
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Talk to us today to see how we can support your
digital and service transformation journey
