Identifying challenges you may be experiencing

As a service owner you may be experiencing some of the common challenges we see across our customers, such as:

  • icon of a sad facePoor customer/staff experience
  • icon of a light bulbSkills and capacity shortfall
  • icon of a cursor shaped like an arrowLack of self-service
  • icon of a cogSystems reaching end of life
  • icon of a quarter filled pie chartUnable to make data-led decisions
  • Budget pressures
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Implementing solutions

We provide a range of activities, that will deliver key outputs to support your transformation journey, such as:

  • icon of a central circle surrounded by smaller circles, all connected with a line to the central circleOrganisation and service design
  • Change management
  • Operating models
  • Business system integration
  • Technology and infrastructure modernisation through digital and cloud
  • Data and insights
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Optimising outcomes

The outputs from the activities we implement will help the delivery of key outcomes, such as:

  • Increase productivity through efficient process and digital technology
  • User-friendly self-service and data-led decisions enabled by modern systems
  • Benefit from further digitisation and automation in the future
  • Colleagues embrace and bought into continuous improvement
  • Achieve the transformation balance
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Expertise for every stage of your transformation journey

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Clear vision, plan, goals established, improvements prioritised, pilot projects implemented, outline business case developed

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Services and processes designed with operational, organisational and technology requirements considered

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Prepare and implement

Solution options reviewed, selected and integrated. Change delivered across the organisation, its operations and technology

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Embed and optimise

Benefits realised, changes embedded, becomes part of business as usual (BaU), leveraging blueprint for change. Developing culture of continuous improvement.

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Book a meeting here, or complete your details on our form, to find out more about our digital and service transformation services


How we will benefit you

Successfully delivering transformational change programmes to over 100 local and central government organisations, gives us the expertise and experience to ensure the success of your programme.

We partner with all industry-leading suppliers, so hundreds of customers come to us for the trusted and 100% independent advice our consultants give.

We’re a purpose-led organisation, dedicated to improving public services and delivering social value.

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A proven track record of transformation advisory and delivery success

Delivering benefits and savings through digital transformation

Aberdeenshire Council

We supported the council to develop their digital transformation programme, to deliver benefits and savings, and help them to bring it together with the council’s other transformation themes. Our work included reviewing their enterprise architecture capabilities, building the skills that underpin the transformation, and delivering POCs across specific areas to drive savings.

Supporting architectural design

Dorset Council

We supported the council to develop their overall architectural design principles to support the council’s Our Future Council programme. Our work included providing expertise in back-office systems like ERP and joining up that technology work with the Our Future Council programme.

Re-igniting a failing ERP programme

Sandwell Metropolitan Borough Council

A failing programme was brought back on track resulting in an audit report upgrade. Our work included an assurance and deliverables review, procurement and onboarding support for a new SI.

Buying from us

Talk to us about how you can procure our services and solutions. One of the ways is through our selection of frameworks below.

  • logo - bramblehub
  • HM Government G-Cloud Supplier logo
  • Crown Commercial Service Supplier logo
  • Digital Outcomes Specialists Gov UK logo
  • Constellia logo
  • Public contracts Scotland logo
  • Adira Logo

Latest news and insights

colleague sitting working on a laptop talking to someone off screen Delivering a digital strategy for Southampton City Council

Delivering a digital strategy for Southampton City Council

Background In November 2023, we started working with Southampton City Council to provide them with an independent and expert view of their current digital landscape. With a backdrop of recent financial challenge and widespread changes, we…

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Business people meeting at office and use post it notes to share with a focus on a flip chart with multiple coloured post it notes with writing on in the foreground Improving service delivery through design

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How to understand your customers and design brilliant services for them Delivering great service doesn’t have to come at a cost. In fact, designing effective and efficient services, that deliver the best customer experiences, can…

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A man in the dark sat at his laptop. In his hand he is holding a world with the graphic of a side portrait of the human head. The 'brain' is open and shows the words 'AI'. Around the world is speech bubbles, the speech bubbles have dots, or full stops, in them. The bottom of the world is glowing orange. Artificial Intelligence (AI): what senior leaders in local government should know

Artificial Intelligence (AI): what senior leaders in local government should know

Summary During a virtual roundtable, hosted by Socitm, Socitm Advisory and Faerfield, AI experts and senior local government leaders joined forces to consider what this rapidly changing environment means for the sector. In this paper…

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Talk to us today to see how we can support your
digital and service transformation journey