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Improving service delivery through design

How to understand your customers and design brilliant services for them Delivering great service doesn’t have to come at a cost. In fact, designing effective and efficient services, that deliver the best customer experiences, can…

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Business people meeting at office and use post it notes to share with a focus on a flip chart with multiple coloured post it notes with writing on in the foreground

Improving service delivery through design

How to understand your customers and design brilliant services for them Delivering great service doesn’t have to come at a cost. In fact, designing effective and efficient services, that deliver the best customer experiences, can…

Read full Blog

Mid adult Chinese woman in business meeting with multi ethnic colleagues

Unit4’s end to on-prem announced

Unit4 has announced it will end support of its on-prem systems on 31st December 2024. This strategic shift in focus, prioritising cloud-based offerings and gradually phasing out support for its on-premises solutions is a response…

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Socitm Advisory delivers careers advice in community engagement session 

Delivery overview This week, colleagues from Socitm Advisory have been volunteering their time by coaching and mentoring Glasgow residents with pre-employability skills. The project being hosted by Clyde Gateway and FARE Scotland is part of…

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A man has is palm open holding a tablet device. Above the tablet is a blue light with the text 'ERP'.

Socitm Advisory continues its work on a 4-year contract at Scottish City Council 

Leading transformation consultancy, Socitm Advisory, continues its work with a large City Council in Scotland this month, which started in the Spring this year, as part of a £1.3 million contract over four years, to…

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A man in the dark sat at his laptop. In his hand he is holding a world with the graphic of a side portrait of the human head. The 'brain' is open and shows the words 'AI'. Around the world is speech bubbles, the speech bubbles have dots, or full stops, in them. The bottom of the world is glowing orange.

Artificial Intelligence (AI): what senior leaders in local government should know

Summary During a virtual roundtable, hosted by Socitm, Socitm Advisory and Faerfield, AI experts and senior local government leaders joined forces to consider what this rapidly changing environment means for the sector. In this paper…

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ERP: Bring the people along and the technology will follow

Technology supports people to do the things they should be doing, but to be successful you need the people in an organisation to be doing their roles well, otherwise, the technology will still be there,…

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ERP in Arms Length Bodies (ALBs): Is ‘do nothing’ still an option?

Many HR, finance, payroll and procurement systems currently in place in ALBs are quickly running out of contracted support or are not fit for purpose in a modern world. If you are an ALB with…

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Tony Summers, CEO of Socitm Advisory, at Brest beach in France. He is holding his bike. He was completing the Paris to Brest to Paris cycle challenge. This was the half way point.

CEO cycles 1,219 km in aid of Young Minds

The challenge Last month, our CEO, Tony Summers completed an epic cycling challenge riding 1,219 km (756 miles) across France. Alongside his eldest son, Sioni, he rode the 3-day Paris-Brest-Paris cycle ride, known as the…

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