About the event

Join our expert speakers from across local government for an enlightening and thought-provoking round table discussion on improving customer service through digital and services transformation. Hear about live digital improvement initiatives across Southampton, Aberdeen, Dorset, East Riding of Yorkshire and Cornwall councils.

Showing headshots and job titles with names and logos of organisations for all speakers, list at the bottom of the event details with links to LinkedIn accounts

If you are a senior leader within local government this is not to be missed.

You’ll learn from other councils what they are doing with digital and service transformation and walk away with actions for your organisation to consider and take forward.

Topics we’ll cover include:

  • How do you manage your residents’ experience through local government reform?
  • Why is good quality data so important in orchestrating good customer service?
  • Can ‘build not buy’ ever be a good approach for councils to ensure the best customer experience?
  • Single view of debt is so important for councils, how do you get started with it?

Register for the event

*Registration does not guarantee a place at the event. You will receive an email confirmation once your place is booked. Places are limited.

Connect to our speakers on LinkedIn:

  • Gavin Muncaster, Head of IT – Southampton City Council
  • Steve Roud, Chief Digital Information Officer – Aberdeen City Council
  • Lisa Cotton, Corporate Director Customer and Cultural Services – Dorset Council
  • Kat Taylor, Digital Facilitator – East Riding of Yorkshire Council
  • Bob Bunce, Lead Product Owner BI, Data & Information – Cornwall Council

Headshot for Alex Fillingham

Want to find out more about this event?

Speak to our Account Director, Alex Fillingham, or book a quick chat with Alex here.

Event details