About the event

12 September, 11.30am – 2.30pm, The Ivy, Birmingham

An exclusive round table for Customer Experience leaders in the public sector, led by Customer Experience leaders from the public sector.

Chaired by Jenny Payne, Head of Customer Experience at Cornwall Council, this forum will support customer experience leaders to collaborate and innovate.

“I am really looking forward to co-hosting this event with the team at Socitm Advisory, the need for a focus on the customer experience has never been more important for local government leaders. Is it now the time to truly consider our citizens as customers to help drive up satisfaction and what role AI plays in this?”  Jenny Payne, Cornwall Council


Join us at this exclusive session in the delightful The Ivy, Birmingham, to share your views and hear from peers, on a range of topics including;

  • How can you better assess the benefits and challenges of adopting corporate CRM platforms to facilitate customer experience interactions?
  • What are the best practices and user cases for a single customer record?
  • How does local government successfully treat residents like customers to drive up satisfaction?
  • AI – opportunity or threat to customer experience in local government?

This new forum is specifically for those working within customer experience in local government. It’s a unique opportunity to hear what others in local government are doing and for you to share your experiences. Learning best practice and sharing ideas to work better together and do more with the resources you have.

Hear about innovation directly from your peers in a way not shared elsewhere, in a sales-free environment. Perhaps the challenge you are faced with has recently been solved by another local authority. Hear it here first.


11:30am – 12:00pm Welcome drinks
12:00pm – 2.00pm Lunch and discussion
2.00pm – 2.30pm Closing discussion and depart

Limited places available. Click here to book your place now*

* Booking does not guarantee your place. You will be emailed with confirmation of your place.

Event details